Security
Tenant boundaries enforced by the database.
PostgreSQL row-level security scopes access to organization data. A guided pilot starts with synthetic or non-production data while security and operations verification is completed.
Organization-scoped access
Database policies enforce tenant boundaries for tickets, knowledge and organization settings. These controls are part of the platform’s security design, alongside review and testing.
Relevant knowledge for AI
AI assistance searches for relevant knowledge before generating an answer. When the configured match threshold is not met, the default path is technician handling.
Planned Swedish hosting
Deployment on Elastx in Sweden is planned. It is not a claim about the current hosting location, the location of every sub-processor or a certification held by SolviQueDesk.
A staged pilot
Pilot scope, data handling and operational requirements are discussed before proceeding. Production customer data remains outside the pilot until security and operations verification is complete.