DRAFT — this page is a structural placeholder pending legal review. It is not yet a binding policy.
Terms of service
These terms outline, in draft form, the basis on which an organization ("customer") and its members use SolviQueDesk. This is a placeholder pending legal review, not a binding agreement.
The service
SolviQueDesk provides ticketing, a knowledge base and optional AI assistance to a customer organization and the members and end users it invites, each isolated to that organization’s own data.
Accounts and access
A customer’s organization administrator controls who is invited, their role and which optional features (AI assistance, single sign-on, MFA requirements) are enabled for the organization.
Acceptable use
The service may not be used to store or transmit unlawful content, to attempt to access another organization’s data or to circumvent rate limits or other technical safeguards.
Fees
Fee structure and billing terms are to be agreed for each pilot and finalized here before publication.
Termination
Terms for suspension or termination by either party, and what happens to a customer’s data afterward, are to be defined.
Liability
Limitation-of-liability and warranty language is to be drafted by counsel before this section is final.
Governing law
To be defined.
Changes to these terms
Material changes will be communicated to organization administrators before taking effect, once this policy is finalized.
Not yet published