The service
Keep the request, the knowledge and the next step together.
Give your team a shared place to handle internal support, find relevant knowledge and follow a request through to resolution.
A clear place to ask for help and follow progress.
End users submit tickets, track their status and reply to the technician handling the request.
Useful answers from the knowledge your team already maintains.
AI assistance uses relevant knowledge when a match is found, with technician handling when the default search finds no suitable match.
Access scoped to each organization.
PostgreSQL row-level security enforces tenant boundaries at the database layer.
Context for the technician working on the next step.
Ticketing, an AI-assisted knowledge base, configuration items and SLA policies sit in one system.
Bringing data from another helpdesk? Tell us which system and formats you use so we can discuss import and export requirements before agreeing a pilot.
Request a guided demoSee the workflow with synthetic data, then discuss your team’s needs and pilot scope.